refund & returns policy

returns & refunds

Due to the nature of our skincare and beauty products, we do not accept returns or offer refunds for change of mind. If you need help choosing a product, please contact info@teranaskin.com.au before ordering.

faulty, damaged or incorrect products

If your product arrives damaged, is incorrect or fails to meet the consumer guarantees, please email info@teranaskin.com.au with your order details and a description of the issue. Photos, where possible, will help us assess your concern.

For a major problem under Australian Consumer Law, you are entitled to choose a refund or replacement. For other problems, we will provide an appropriate remedy in accordance with the law.

refund processing

Approved refunds will be issued to your original payment method within 10 business days, unless the law requires an earlier refund. Your bank or payment provider may require additional processing time.

For assistance, contact info@teranaskin.com.au.

Your rights under Australian Consumer Law are not limited by whether a product has been opened or used, its original packaging, or a stated return timeframe. Where required by law, we will cover reasonable return shipping costs.

Please contact us before posting your item so we can provide return instructions.

incorrect delivery details

Please ensure your delivery address is correct at checkout. If you notice an error, email info@teranaskin.com.au as soon as possible. We’ll try to update your details, but changes may not be possible once your order has been dispatched.

If a parcel is returned because you supplied an incorrect or incomplete address, we may ask you to cover reasonable additional postage costs to resend it. We’ll confirm any charges with you before arranging redelivery.

These charges will not apply where the error was ours. Nothing in this section limits your rights under Australian Consumer Law.

what we stand for

Transparency. Trust is built through clarity, not complexity — no fear-based messaging, no exaggerated promises.

Made in Australia. Every formula is developed and manufactured here, to rigorous Australian quality standards.

For everyone. Built for all skin types and genders, focused on how skincare fits into real lives.

sustainability, honestly. Considered decisions across formulation and packaging — steady progress over performative claims.