Refund Policy

At Terana Skin, we are committed to ensuring your satisfaction with our natural, Australian-developed skincare products. If you are not completely satisfied with your purchase, our refund and return policy is designed to make the process simple and transparent.

Returns and Exchanges

  • Eligibility: Products must be returned within 30 days of purchase.

  • Condition: Items should be unused, unopened, and in their original packaging.

  • How to Request a Return: Contact our customer support team via [contact page/email], providing your order number and reason for return.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable unless the return is due to a faulty or incorrect product.

Damaged or Faulty Products

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

Certain products cannot be returned due to hygiene and safety reasons, including:

  • Opened serums, oils, or creams

  • Used skincare tools

Contact Us

For any questions regarding our Refund Policy, please reach out via our Contact Us page. Our team is happy to assist you with your skincare purchases.

what we stand for

Transparency. Trust is built through clarity, not complexity — no fear-based messaging, no exaggerated promises.

Made in Australia. Every formula is developed and manufactured here, to rigorous Australian quality standards.

For everyone. Built for all skin types and genders, focused on how skincare fits into real lives.

sustainability, honestly. Considered decisions across formulation and packaging — steady progress over performative claims.