Shipping & Returns

shipping policy

We offer tracked shipping through Australia Post within Australia and to international destinations available at checkout.

order processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

Processing time is additional to the delivery estimates below. Selecting express shipping does not shorten order processing time.

Australian delivery

Estimated delivery times after dispatch:

  • Standard shipping: 3–7 business days.

  • Express shipping: 1–3 business days.

These timeframes are estimates, not guarantees. Delivery to regional and remote locations may take longer.

international delivery

International shipping is available to eligible destinations shown at checkout.

Estimated delivery is 7–21 business days after dispatch. Delivery times vary by destination, customs clearance and local postal services, and some orders may take longer.

Unless collected at checkout or otherwise stated, any applicable import duties, taxes or customs charges are the customer’s responsibility.

shipping rates

Available shipping methods and charges are displayed at checkout before you complete your purchase.

Any free shipping offer is subject to its advertised minimum spend, eligible destinations and other stated conditions.

tracking your order

Your shipping confirmation email will include a tracking link. Tracking updates may take time to appear after dispatch.

If you haven’t received a shipping confirmation within 4 business days of ordering, please check your spam folder and contact info@teranaskin.com.au.

delivery details

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We’ll try to update the address, but changes may not be possible once your order has been dispatched.

delayed, missing or damaged deliveries

Delivery timeframes are estimates. Delays may occur due to carrier disruptions, customs processing or other circumstances outside our control. If we become aware of a significant delay affecting your order, we’ll contact you with an update.

If your parcel is delayed, missing or arrives damaged, please contact info@teranaskin.com.au with your order number and details of the issue.

We will investigate with the delivery provider and provide an appropriate resolution in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement or refund. You do not need to resolve the issue with the delivery provider yourself.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

what we stand for

Transparency. Trust is built through clarity, not complexity — no fear-based messaging, no exaggerated promises.

Made in Australia. Every formula is developed and manufactured here, to rigorous Australian quality standards.

For everyone. Built for all skin types and genders, focused on how skincare fits into real lives.

sustainability, honestly. Considered decisions across formulation and packaging — steady progress over performative claims.