Refund policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return. To be eligible, your item must be in its original condition: unused, unworn, with tags, and in original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at info@teranaskin.com.au. or teranaskinaus@gmail.com. If your return is accepted, we’ll provide a return shipping label and instructions. Returns sent without prior approval will not be accepted. Items must be sent to P.O Box 401 , SOUTH YARRA , VIC, 3141 or email us for further details.

Please inspect your order upon arrival and contact us immediately at the above email if an item is damaged, defective, or incorrect so we can resolve the issue promptly.

Some items are non-returnable, including: perishable goods (e.g. food, flowers), custom or personalised items, personal care products (e.g. skincare or beauty items), hazardous materials, flammable liquids or gases, sale items, and gift cards. If you’re unsure whether your item qualifies, contact us.

Exchanges are not processed directly. The fastest way to get the item you want is to return the original (once accepted), then place a new order separately.

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, as long as the item meets our standard return conditions.

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer. If more than 15 business days have passed since your refund approval, please contact us at info@teranaskin.com.au or teranaskinaus@gmail.com.