Shipping policy
Shipping Policy — Terana Skin
We offer reliable, tracked shipping via Australia Post on all orders within Australia and internationally.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has shipped, you’ll receive a confirmation email with tracking details.
Domestic Shipping (Australia)
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Shipping times may vary based on your location.
International Shipping
We ship worldwide. International delivery times vary by destination and may take 7–21 business days depending on customs clearance and local postal services.
Please note: International customers are responsible for any customs fees, duties, or taxes imposed by their country.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time — be sure to check our homepage or subscribe to our newsletter for updates.
Tracking Your Order
Once shipped, you’ll receive a tracking link via email. If you haven’t received your tracking number within 4 business days of placing your order, please contact us at info@teranaskin.com.au or teranaskinaus@gmail.com
Delays & Issues
While we do our best to ensure timely delivery, unexpected delays can occur. Terana Skin is not liable for shipping delays caused by carriers, customs, or events outside our control. If your order is significantly delayed or lost, please reach out to our team and we’ll do our best to assist.